Customer Care Representative

Responsibilities:

• Handle customer inquiries and provide exceptional support via phone, email, and social media.
• Manage sales processes using Excel and sales software.
• Create and maintain a content calendar, including posts, graphics, and other promotional materials, focusing on behind the scenes, our product offerings and brand message.
• Engage with our growing community on Instagram and other platforms, ensuring our voice remains consistent and engaging.
• Track customer interactions and sales data, providing regular reports to management.
• Assist with order processing and follow-up with clients to ensure satisfaction.

Requirements:

• Minimum of OND (Ordinary National Diploma).
• 1 to 2 years of experience in customer care.
• Proven experience in managing customer interactions.
• Strong technical skills, including proficiency in Excel, and sales software.
• Excellent communication skills, both written and verbal.
• Ability to manage multiple tasks and meet deadlines.
• Experience in creating and maintaining content calendars.
  

Benefits:

• Opportunity to be part of a growing team and contribute to brand development.
• Hands-on experience with content creation and customer management.

Location: LUTH, Lagos University Teaching Hospital, Lagos

Remuneration: NGN 60,000 to NGN 80,000.