Job Summary

Are you fun and exciting to talk or chat with? Do you thing you have what it takes to care for customers by listening and resolving their issues and keeping them satisfied for retainership? If yes, Our very unique client is waiting to see you soar with them.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Job Description

  • Handle customers issues either via calls, social media platforms or emails and ensures prompt resolution of such issues logged by the customer.
  • Ensure that exceptional service is provided to all customers at the very first contact.
  • Sets reminders on all issues and ensure that proper follow up is done on every issue handled leaving the customers 100% satisfied with all resolutions reached.
  • Provides proper education to all customers making inquiry about our service and ensures that such contacts make use of our services almost immediatly.
  • Ensures that all calls and chats that come in are picked up and worked on at all times with a ticket created afterwards.
  • Brings up suggestions on how to improve the service or what will make your work better.
  • Ultimately deliver quality service that appeals to our customers and encourage them to utilize our services consistently.

Requirements

  • Possess a bachelor’s degree in arts, social sciences or other related fields
  • Proven work experience 3 years and above interfacing with customers; experience in Agritech, Arts, logistics and Real Estates.
  • Advanced computer literacy especially with the use of MS Excel,
  • PowerPoint, Social Media, Email marketing tools and Database experience.
  • Excellent interpersonal, written, verbal and presentation skills.
  • Must be interested in working shifts.
  • Previous experience in a customer support role in requirement no. 2.
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

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