Job Summary

We are currently recruiting for this position. Applicant must be living within Lekki/Ajah axis.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Graduate trainee
  • Experience Length: 1 year

Job Description/Requirements

  • Manage incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Online customer management and ability to resolve issues.

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