Customer Care Officer

Anonymous Employer

Job Summary

The purpose of the job is to implement Customer care and Sales strategies to reach more people, provide product/services information, resolve any emerging problems that our customers might face, build stronger relationship with our audience and increase our income. Preferably ladies.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

  • A B.Sc or HND in Marketing, Mass Comm., Business Admin., or related discipline
  • Membership of a relevant Professional body/Certification will be an advantage
  • A Minimum of 2 years working experience in a Similar Position
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Knowledge of Selling, Telemarketing and Social Media techniques.
  • Experience in Communicating, negotiating and presentation skills
  • Experience of Managing and writing content for social medial campaigns
  • Ability to work as part of a team and individually

Job Responsibilities:

  • Generating sales leads that develop into new customers
  • Managing incoming calls and customer service inquiries
  • Calling/reaching/meeting potential customers to present company business offerings, explain company products, encourage purchase and negotiate deals
  • Developing and sustaining long-lasting relationships with Customers
  • Meet personal/customer service team sales targets and call handling quotas
  • Keep records of all Sales, Customer interactions, Process customer accounts and file documents
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Email Marketing and SMS blasts: Plan and manage a regular schedule of email and SMS marketing activities, growing our subscriber base and creating engaging, relevant content.


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Lagos
| Full Time |
NGN Confidential
1mo
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Less than 75,000
1mo