Responsibilities:

• Confer with customers in order to guide them about products and services or to obtain details of complaints.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Open client’s accounts by recording account information

• Maintain client’s accounts by updating account information

• Contact client’s in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Ask customers for referrals and leads then pass to sales team

• Organize webinars and seminars to keep customers up to date with product features and improvements.

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Recommend potential products or services to management by collecting customer information and analysing customer needs.

• Discover and explore opportunities.

• Effectively utilize all available company resources, as necessary, in support of ensuring unequalled customer experience.

Requirements:

• Must be Tech Savvy

• Ability to establish relationships and network within organizations

• Excellent communication skills, attention to detail and strong organizational skills.

• Passionate, driven, self-confident and focused

• Strong interest in education technology

• Ability to multitask efficiently and work independently

• Strong verbal, written and presentation skills 

• Ability to maintain a high level of accuracy and confidentiality.

• Ability to establish relationships with clients

• Strong presentation, management, and negotiation skills.

• Excellent interpersonal communication skills, attention to detail and strong organizational skills.

• Passionate, driven, self-confident and focused.

• Ability to think strategically and add value to existing processes

• Prior experience in the education sector is an advantage

• Documentation Skills, Listening Skills, Phone Skills, Conflict resolution, Analysing Information and Multi-tasking.

• Welcoming smile even in annoying situations especially with clients.

• Ability to work under the pressure of time constraints and to prioritize work-load and commitments.

• Proficient in ICT skills, including MS Office, Internet and e-mail, and other relevant applications and systems. Proven ability to learn new software and technologies.

• Minimum of 5 years’ experience in Customer Service

• The ability to manage your time and plan your day effectively.