Handle sales enquires and customer complaints through calls, email, live chat and other e-channels.
Generate sales leads through the e-channels.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer through interactive communication.
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer transactions.
Follow communication procedures, guidelines and policies.
Go the extra mile to engage customers.
Must have good communication skills and a fast typing skills
Must stay around Ojodu Berger/Ogba axis
Minimum of ND Holder and 1 year experience