Customer Care Agent

Responsibilities:

• Provide exceptional customer support via various channels (phone, email, chat).
  
• Resolve customer issues and complaints promptly and efficiently.
• Manage customer inquiries and requests.
• Maintain accurate customer records and data.
• Contribute to improving customer satisfaction and loyalty.
• Stay informed about the company's products and services to provide knowledgeable support to customers.
• Participate in regular training sessions to keep up with product updates and new offerings.
• Work closely with other customer care agents, the sales team, and other departments to ensure a seamless customer experience.
• Participate in team meetings and contribute to discussions on improving customer service practices.

Requirement:

• B.Sc/HND  in Business Administration, Supply Chain Management, Logistics, or a related field.
• Minimum of 2  years of proven experience in a customer service role, preferably in a call centre or similar environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving skills with the ability to think quickly and handle challenging situations.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail.
• Empathetic and patient attitude, with a strong commitment to customer satisfaction.