Customer Care Agent
Job Summary
The successful candidate will handle customer care and front desk functions; they will track vehicles in the field and match shipment orders with requests. Help customers with complaints and questions, give customers information about our services.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 3 years
Job Description/Requirements
Receive customers and handle all front desk functions. They will:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.