Customer Service/Social Media Executive

Job Summary

Familiarity with graphics, web design, publishing, content writing and blogging is important.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

  • Job Location: Lagos Island

Job Competency Requirement

  1. Ability to oversee all company social media accounts and monitor web traffic metrics to ensure brand consistency.
  2. Ability to develop effective communication platforms for clients and staff to Inspire continued business from clients.
  3. Ability to develop engaging, creative, innovative content for regularly scheduled posts, which enlighten audiences, promotes brand-focused messages and reaches the company’s target customer.
  4. Ability to design, create, implement social media strategy and manage promotions and social ad campaigns, being sure to integrate with company’s overall marketing campaign plan and channels.
  5. Ability to audits and analyses social media presences/campaign, including digital advertising costs and returns with tracking systems to gather visitor data and determine efficacy and areas for social media campaign improvement
  6. Ability to communicate with followers, respond to queries in a timely manner, monitor customer reviews, listen, and respond to users in a “Social” way while cultivating leads and sales.
  7. Ability to deal with client requests, troubleshoot problems where applicable and keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  8. Ability to perform other administrative functions

Requirements

  • BSc degree in Marketing or relevant field with 3 years post qualification/certification experience in social media management, marketing/ field marketing and customer service.
  • Familiarity with graphics, web design, publishing, content writing and blogging is important.


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