Core-Banking Application Support

Anonymous Employer

Job Summary

Production Support role in supporting corporate banking applications, Payments, Cash Management Services and Channels (ATM, POS, IVR).

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 5 years

Job Description/Requirements

RESPONSIBILITIES

1. OPERATIONS

  • Collaborate with other team members in providing support for Core Banking Application

  • Coordinate Core Banking Application support team

  • Ensure 97% uptime for all Core Business Application

  • Ensure resolution of problem requests

  • Provide support for day-to-day operational support of CBA

  • Provide support for the roll-out of Business Applications to all branches

  • End of Cycle Operations (EOD, EOM, EOY)

2. RESEARCH

  • Identify, recommend and prioritise features and applications

  • Conduct research into current and emerging technologies and issues in support of application development efforts

  • Determine the plan layout for new hardware or modifications to the existing layout.

  • Recommend network solutions for short, medium and long-range network projects.


3. PEOPLE MANAGEMENT 

  • Work with vendors to resolve complex application problems

  • Maintain confidentiality with regard to the information being processed, stored or accessed by the network.

  • Provide on-the-job training to new department staff members

Key Performance Indicators

1. Financial

  • IT return-on-investment

  • Outsourcing & IT consulting costs as %Total IT Budget

  • Cost of rework for deployment failures

2. Internal Process

  • Number & cost of failed projects

  • Average time to complete projects

  • Effectiveness of IT support to users based on number of unresolved complaints within agreed time

  • Frequency of repeated quality audit exceptions

3. Customer

  • Customer satisfaction ratings

  • Solutions fit to end-user requirements

  • Percentage of service misses

4. Learning

  • Knowledge of Islamic Banking

Job Requirements

  • First degree in Computer Science/Engineering, Systems Engineering or Business-related discipline with strong Information Systems component
  • Oracle OCP certification will be an added advantage
  • Four to six years of Network System Administration experience.

Technical Competencies:

  • Corporate Banking applications which includes various Trade Finance modules like Letter of Credits, Bills and Collections, Funds Transfer, Loans, Deposit, Treasury and General Ledger.

  • Understanding of Core Banking Platforms.

  • PL/SQL, writing SQL queries and MIS/Report preparation.

  • Exposure to SWIFT payments and messages.

  • Reconciliation related activities.

  • Channels Interface Management (ATM,POS, Mobile)


Behavioural Competencies:

  • Problem-solving

  • Relationship management 

  • Interpersonal skills 

  • Communication skills 

  • Accuracy and attention to details

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