Job Summary

CONTROL ROOM OPERATOR

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

  • Reporting to the Managing Director
  • Building and maintaining excellent relationship with Existing and New customers.
  • Constant monitoring and processing of GSM alarm systems for panic alarm signals/fire alarms signals from client’s locations, as well as CCTV systems from client locations.
  • Monitoring and recording guards presence and operations in client locations day and night.
  • Directing armed patrol teams as well as dispatching them for emergency response.


SCHEDULE OF DUTIES

  • Documenting and reporting client’s complaints and daily equipment status (fail to report) to the customer service team.
  • Attending to distress calls and dispatching patrol team to such locations.
  • Monitoring of patrol activities through use of CUG phones and tracking systems software (every 30 minutes) in all the zones
  • Monitoring guard activities through the use of CUG phones every 30minutes to one hour daily.
  • Assisting customer service staff in retrieving clients details from the computer.
  • Confirming and documenting of Zulus (armed mopol) attendance in all the zones.
  • Enrolling of new subscribers and suspending default subscribers
  • Monitoring of power source (PHCN/generator) change over at the control room base.
  • Writing daily reports to operations department.
  • Logging daily activities of the Control room.
  • Acting as intermediary between management and clients
  • Sending clients complaints to Customer Service Team/management and following up to ensure they have been resolved
  • Any other duties that may be assigned.


QUALIFICATION

  • At least a Diploma(OND) in any field from a reputable Tertiary Institution
EXPERIENCE

  • At least 1 year experience as a Control Room Operator or Call Center Agent with documentary proof
  • Candidate should be able to read and write clear English Language
  • Candidate must be Computer Literate 


CONTEXT & ENVIRONMENT

  • Work Location:  LAGOS
  • Candidate must live within the Oworonshoki, Gbagada, Victoria Island, Ikoyi, Lekki, Ajah axis.


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