Consultant Management and Activation Manager

Job Summary

You will play a key role within the JForce team (owner of Jumia offline Stores). She/He will be responsible for the Day-to-Day general management of the JForce consultants and delivery of key strategic objectives for the activation team. Secondly, She/He will work with the Head of JForce to develop the growth strategy for the B2C section of the JForce business. Finally, you will be responsible for managing the activation team. Overall, you will be responsible for delivering a world-class activation team that delivers the best customer experience (consultants/ agents).

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Design Daily call battles for the activation team
  • Support JForce consultant’s recruitment drives across regions.
  • Track the activation team performance, and call battles impact.
  • Propose innovative process, marketing push and communication channels to improve delivery on B2C growth objectives
  • Capability building of the activation team.
  • Responsible for the general management of the B2C consultants.

Qualification & Experience:

  • An ideal candidate would possess significant (3-5 years) experience in Tele-Sales and/or offline retail industry and a proven track record of impact.
  • ​Experienced in managing a team of up to 10 to 20 members.
  • Track record of building offline networks or distribution channels.
  • Top Business / Engineering Schools and Universities
  • Proficiency in MS Office and Excel.
  • As a whole, we expect someone passionate, creative and able to work efficiently.
  • We expect a leader

​We offer:

  • ​A unique experience in an entrepreneurial, yet structured environment.
  • ​The opportunity to become part of a highly professional and dynamic team working around the world.
  • ​An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.

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