Job Summary
A newly built and exquisite hotel located in Choba (Uniport), Port Harcourt - Rivers State, requires the services of resourceful and experienced persons to fill in the role of a Concierge. You will be the go-to person for guests and residents, ensuring their experience is smooth and positive. Additionally, you will provide exceptional service, handle inquiries, and coordinate various services in a residential or hospitality setting.
- Minimum Qualification : HND
- Experience Level : Entry level
- Experience Length : 2 years
Job Description/Requirements
Responsibilities:
- Guest and Resident Interaction: Welcome guests and residents warmly, addressing their needs and inquiries.
- Communication: Keep communication channels open and respond promptly to calls, emails, and messages.
- Information Resource: Stay updated on local attractions and services, providing accurate information. Maintain an updated directory of important contacts.
- Service Coordination: Arrange transportation, reservations, and other services as requested. Coordinate with different departments to fulfill special requests.
- Security and Access Control: Monitor premises for safety and collaborate with security personnel.
- Problem Resolution: Address issues raised by guests or residents promptly and effectively.
Requirements:
- HND/B.Sc. degree in a related field.
- 2-4 years of experience in a similar support role.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Strong organizational skills and ability to multitask.
- Professional demeanour with a positive attitude.
- Ability to maintain confidentiality and handle sensitive information.
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