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4 days ago

Job Summary

A newly built and exquisite hotel located in Choba (Uniport), Port Harcourt - Rivers State, requires the services of resourceful and experienced persons to fill in the role of a Concierge. You will be the go-to person for guests and residents, ensuring their experience is smooth and positive. Additionally, you will provide exceptional service, handle inquiries, and coordinate various services in a residential or hospitality setting.

  • Minimum Qualification : HND
  • Experience Level : Entry level
  • Experience Length : 2 years

Job Description/Requirements

Responsibilities:

  • Guest and Resident Interaction: Welcome guests and residents warmly, addressing their needs and inquiries.
  • Communication: Keep communication channels open and respond promptly to calls, emails, and messages.
  • Information Resource: Stay updated on local attractions and services, providing accurate information. Maintain an updated directory of important contacts.
  • Service Coordination: Arrange transportation, reservations, and other services as requested. Coordinate with different departments to fulfill special requests.
  • Security and Access Control: Monitor premises for safety and collaborate with security personnel.
  • Problem Resolution: Address issues raised by guests or residents promptly and effectively.


Requirements:

  • HND/B.Sc. degree in a related field.
  • 2-4 years of experience in a similar support role.
  • Excellent verbal and written communication skills.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong organizational skills and ability to multitask.
  • Professional demeanour with a positive attitude.
  • Ability to maintain confidentiality and handle sensitive information.

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