Job Summary

REIS, a digital real estate knowledge-based platform is looking for community service and support to help build, grow and manage the company’s community. Using analytics tools to monitor social media outlets, online forums and blogs, finding out about the company’s outlook through the public eye and also engaging with community members and prospects.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 3 years

Job Description/Requirements

Duties and responsibilities

  • Delivering a comprehensive service to enquiring customers/members via phone, email, and social media.
  • Managing a large number of incoming calls and emails.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Implement social media and communications campaigns to align with marketing strategies.
  • Respond to comments and direct messages on social media and email.
  • Monitor and report on feedback and online reviews.
  • Organize and participate in events to build community and boost company awareness.
  • Implement community communication initiatives.
  • Coordinate with Marketing and other teams to ensure brand consistency.
  • Improve customer service experience, create engaged members and facilitate organic growth.
  • Resolve problems by clarifying complaints; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Generate leads and sell prospective members and developers on our digital resources offerings.
  • Generate comprehensive reports on overall community sentiment and notable trends and provide meaningful feedback.
  • Keep up to date to the latest social media trends and emerging social media platforms in the industry.Update member’s records in the system, including notes about interactions with members.
  • Build sustainable relationships of trust through open and interactive communication with members, experts and developers.
  • Provide general community support and attend staff meetings.
  • Participate in team-building activities.
  • Attend networking events or relevant industry workshops/seminars.
  • Liaise with external agencies or journalists to ensure accurate brand representation.
  • Control resources and utilize assets to achieve qualitative and quantitative targets.
  • Develop interesting and interactive topics for platform forum based on interactions with members.
  • Develop FAQs based on interactions with members.
  • Make recommendations to management on how to improve the platform by collecting member’s information and analyzing member’s needs.
  • Stay up-to-date with digital technology trends


Requirements and Qualifications

  • National diploma/Higher national Diploma/ Bachelor’s degree required.
  • Degree in related field preferred.
  • Degree in Estate Management/Business administration/Communications/Marketing is a plus.
  • Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
  • Experience using Microsoft Office.
  • Proficiency in English.
  • The ability to maintain calm under pressure.
  • A thorough knowledge of real estate investing.
  • Motivated to work with a small team to achieve the company’s goals and objectives.
  • Experience in record keeping and management.
  • Proven working experience at least 2-years as community manager/officer and hands-on experience with social media management for brands.
  • Working knowledge of customer service software, databases and tools.
  • Ability to interpret website traffic and online customer engagement metrics.
  • Knowledge of online marketing and marketing channels.
  • Excellent verbal and written communication skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Advanced troubleshooting and multi-tasking skills, prioritize and manage time effectively.

Female candidate preferred.

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