DUTIES:

• Updating content on-site three times a week; experiences, blog, community; update merchants on outstanding requirements.
• Content quality assurance manager (in house, customers, merchants content)
• Background check on merchants and customers
• Respond to client's questions on blog and community pages based on templates given.
• Liaising with merchants online or on the field (traveling to meet them if need be)
• Keep an updated list of merchants Birthdays
• Respond to emails and Whatsapp messages from merchants and customers
• Update tech team on any mishaps on the site.
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Marketing, PR, and Communications teams to ensure brand consistency
• Liaise with Tech and Sales departments to stay updated on new products and features
• Stay up-to-date with digital technology trends
• Keep an updated list of tour operators and destinations in Africa (name, number, email)
• Make recommendations to management to improve customer experience

REQUIREMENTS:

• Ability to identify and track relevant community metrics (customers & merchants growth)
• Excellent verbal communication skills and writing skills
• Hands-on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Attention to detail and ability to multitask
• BSc degree in Marketing or relevant field.