Community Experience Cordinator

Anonymous Employer

Job Summary

This is a flexible remote job. Applicants must be interested in working in the Travel & Tourism Industry.

  • Minimum Qualification: HND
  • Experience Level: Graduate trainee
  • Experience Length: 1 year

Job Description/Requirements

DUTIES:

  • Updating content on-site three times a week; experiences, blog, community; update merchants on outstanding requirements.
  • Content quality assurance manager (in house, customers, merchants content)
  • Background check on merchants and customers
  • Respond to client's questions on blog and community pages based on templates given.
  • Liaising with merchants online or on the field (traveling to meet them if need be)
  • Keep an updated list of merchants Birthdays
  • Respond to emails and Whatsapp messages from merchants and customers
  • Update tech team on any mishaps on the site.
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organize and participate in events to build community and boost brand awareness
  • Coordinate with Marketing, PR, and Communications teams to ensure brand consistency
  • Liaise with Tech and Sales departments to stay updated on new products and features
  • Stay up-to-date with digital technology trends
  • Keep an updated list of tour operators and destinations in Africa (name, number, email)
  • Make recommendations to management to improve customer experience

REQUIREMENTS:

  • Ability to identify and track relevant community metrics (customers & merchants growth)
  • Excellent verbal communication skills and writing skills
  • Hands-on experience with social media management for brands
  • Ability to interpret website traffic and online customer engagement metrics
  • Attention to detail and ability to multitask
  • BSc degree in Marketing or relevant field.


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