Job Summary

We are seeking a dedicated Collection Agent to assist our business with the recovery of outstanding payments from debtors.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description



Job brief:

  • Utilize various skip tracing techniques and collection strategies (often designed by employee) to locate right parties in order to negotiate payment arrangements on high collectibility or value accounts.
  • Negotiate payment terms and methods when right party is reached. The process often requires reviewing the account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
  • Overcome stalls and objections & suggest money sources for debt payment.
  • Utilize payment options (credit cards, direct checks) and secure this information so that administrative services can process.
  • Negotiate settlements outside of normal guidelines, authorize credit bureaus deletions, negotiate payment arrangements over a longer span of time than normal, take accounts out of treatment (close accounts) within certain guidelines.
  • May advise management regarding collection strategy effectiveness for various portfolios.
  • May help resolve higher level disputes.
  • Take escalated calls from level I and II collectors.
  • Performs other duties as assigned.
  • Updating the account details of customers and resolving pending customer issues.


Job Qualifications:

  • Any Degree
  • Previous experience in customer service, sales, collections, or a related role is preferred
  • Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred
  • Computer literate a MUST
  • Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred
  • Employee has contact with individuals within their department and extensive external contact with consumers

Share Job Post

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo
Lagos
| Full Time |
NGN Confidential
1mo
Anonymous Employer
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
1mo