Client Service Manager

• Fulfilling all reasonable requests from clients’ relatives to guarantee maximum satisfaction.
• Service marketing and promoting responsibilities.
• Set growth and revenue targets and work diligently to meet them.
• Answering and acting on phone calls and maintaining contact lists.
• Develop new strategies to improve client satisfaction.
• Ensure both the company and clients adhere to contract terms.
• Providing general support to clients’ relatives and prospective clients.
• Learning the needs of clients’ relatives and developing plans to meet them.
• Collaborate with internal teams to address families’ needs.
• Regularly checking in on clients to ensure they’re satisfied with the company
• Maintains effective working relationships and accounts reconciliation with all clients’ relatives.
• Representing the organization at the funeral of a late client.
• Study competition to find new ways to retain customers.
• Approach potential clients to establish relationships and high-quality customer service processes.
• The candidate will act as a point of contact for complaints and escalate issues as appropriate.
• The candidate must address the client's relatives’ concerns promptly and professionally.
• The candidate must be able to identify potential clients, follow up and close out deals accordingly.
• The candidate must be able to monitor current market trends regarding new entrants, pricing, etc.
• The candidate will also be required to promote and develop the company’s services. 
• Expected to support the directors and management staff through various organizational and communication tasks.
• Collaborating closely with other departments to build strategies that ensure clients are satisfied with the company’s services.
• Ensures that the organization’s culture is continually reinforced and that overall work ethics reflect the company’s core values.
• You must be willing and motivated to work extra hours in unusual periods of increased work demands and may be assigned other tasks as management decides.

Requirements:

• Minimum academic qualification of B.Sc with a minimum of Second-Class Honours (Upper Division) in Human Resources, Marketing, or a related field from a reputable tertiary institution.
• Minimum of three (3) years cognate experience in a similar role at a managerial level.
• Professional certification in Human Resources Management (such as CIPM, SHRM, HRCi, and CIPD) is an added advantage.
• Full understanding of HR functions and best practices.
• High level of experience in conflict management and negotiation processes.
• Corporate Marketing or Sales Experience.
• Proven track record of meeting and exceeding sales targets.
• Self-motivated and results-driven.
• Ability to work independently and in a team environment.
• Extraordinary Integrity, loyalty, and honesty.
• Advanced knowledge of Microsoft and ICT tools is highly required for this role.
• Exceptional oral and written communication skills in English.

Note

• Accommodation is available for the successful candidate.
• Only shortlisted candidates will be contacted.
• Kindly add a detailed cover letter explaining how you meet the stated essential criteria.
• If we find your application interesting, we will reach out within two weeks to schedule interviews.
• We intend to make a hiring decision as soon as possible, so even though we will interview on a rolling basis, we will not be able to communicate a decision until then, no matter how early we invite you for interviews.
• Also, since interviews are on a rolling basis, we advise you to apply as soon as you can.