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CLIENT SUPPORT/RELATIONSHIP MANAGER

Job Summary

Generating leads and follow-ups from online directories and website request contacts.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description

Job Description:

  • Customer check-ups/greetings on special days (call customers once in a while)
  • Attending to clients request and complains (taking in complains and complain resolution)
  • Responding to customer’s emails/complaints
  • Customer database management
  • Collaborating with MD / project manager on onboarding new projects andrecording timelines
  • Monthly website performance review reports from clients
  • Ensuring customer satisfaction on projects
  • Seeking for customer’s reviews/testimonials for appraisal purposes
  • Generating New Leads
  • Inbound marketing (social media management(Instagram, Behance,
  • Facebook and Naira land, soft calls/email marketing (MailChimp broadcast and ordinary email broadcast)
  • Generating leads and follow-ups from online directories and website request contacts.

Qualification

  • OND/HND, BSC
  • Knowledge of Office suites - Powerpoint, Excel and MS word is compulsory
  • Ability to construct and compose a good email message
  • Good content writer for blog and other marketing channels
  • Good communication skills

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