1 month ago

Job Summary

We are looking to hire a suitable candidate to fill this position.

  • Minimum Qualification:Degree
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Responsibilities:

  • Improve customer service experience, create engaged customers, and facilitate organic growth
  • Take ownership of customers' issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused toward that mission
  • Develop service procedures, policies, and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor, and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of the industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities.


Requirements:

  • Minimum academic qualification of BSc degree in Business Administration or relevant field
  • Proven working experience as a Customer Service Manager 
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases, and tools
  • Awareness of the industry’s latest technology trends and applications
  • Ability to think strategically and lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation.


Remuneration: NGN 60,000 plus commission and allowance

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