Job Summary

The Job holder will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, managing customer service policies, training junior client services agents, and recommending different product options to clients. The Client Service Officer must have great people skills to help prioritize existing customers and bring new clients on board. The Officer's dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement. To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Location: Lagos

JOB DESCRIPTION:

  • Develop effective communication platforms for clients 
  • Inspire repeat business from clients.
  • Conduct presentations and training for merchandisers
  • Monitor and measure client satisfaction.
  • Liaise with different departments about client queries.
  • Offer advice to clients on services and products.
  • Develop surveys and capture client information.
  • Participate in marketing campaigns.
  • Deal with client requests and troubleshoot problems.
  • Manage inventory for sales and supply.
  • The Officer should provide timely solutions to client’s problems, build sustainable and continuous relationships with clients, show initiative when dealing with client requests and assist in developing marketing material and sales strategies.
  • The Officer shall have a good idea about the products for sales and keep records of all stocked items meant for sales and supply.

Requirements:

  • Minimum academic qualification of BSc degree 
  • Minimum 3 years of experience in sales and client service management
  • Must be self-driven
  • Excellent presentation skills
  • Excellent writing skills
  • Proficiency in the English Language
  • Experience in Digital marketing is an added advantage

Salary: NGN 100,000


Important Safety Tips

1. Do not make any payment without confirming with the Jobberman Customer Support Team. 2. If you think this advert is not genuine, please report it via the Report Job link below.

Share Job Post

Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox.

Log In to apply now

Activate Notifications Stay productive - get the latest updates on Jobs & News
Activate
Deactivate Notifications Stop receiving the latest updates on Jobs & News
Deactivate
Anonymous Employer
Lagos
| Full Time |
NGN Less than 75,000
1mo
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN Confidential
1mo