Jobberman

Client Service Officer/Sales Officer

Job Summary

The Client Service Officer must have great people skills to help prioritize existing customers and bring new clients on board. The Officer will be tasked with maintaining current clients and growing our customer base, keeping accurate correspondence records, meeting regularly with management, updating client details, managing customer service policies, training junior client services agents, and recommending different product options to clients. The Officer's dedication to the needs of our clients will encourage client loyalty and enhance our organization’s growth through positive client-to-business engagement. To ensure success in this role, the ideal candidate should demonstrate excellent active listening and communication skills, good personal presentation, politeness, and tact, and be able to function in a high-pressure environment. The Officer should provide timely solutions to client’s problems, build sustainable and continuous relationships with clients, show initiative when dealing with client requests and assist in developing marketing material and sales strategies. The job shall have a good idea about the products for sales and keep records of all stocked items meant for sales and supply.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Responsibilities:

  • Develop effective communication platforms for clients
  • Inspire repeat business from clients.
  • Conduct presentations and training for merchandisers
  • Monitor and measure client satisfaction.
  • Liaise with different departments about client queries.
  • Offer advice to clients on services and products.
  • Develop surveys and capture client information.
  • Participate in marketing campaigns.
  • Deal with client requests and troubleshoot problems.
  • Manage inventory for sales and supply.

Requirements:

  • Minimum academic qualification of a BSc degree
  • Minimum of 3 years experience in sales and client service management
  • Must be self-driven
  • Excellent presentation skills
  • Excellent writing skills
  • Proficiency in the English Language
  • Experience in Digital marketing is an added advantage

Salary: NGN100,000

Location: Lagos

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