Client Service Officer
Job Summary
We are recruiting to fill this position.
- Minimum Qualification: Degree
- Experience Level: Mid level
- Experience Length: 4 years
Job Description/Requirements
•Develop
strong relationships with our customers and demonstrate how we can add value to
their business.
•Identify
potential customer needs/ opportunities to grow our business.
•Generate
sales leads
•Identify
and assess customers’ needs to achieve satisfaction
•Build
sustainable relationships and trust with customer accounts through open and
interactive communication
•Provide
accurate, valid and complete information by using the right methods/tools
•Meet
personal/customer service team sales targets
•Handle
customer complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution
•Keep
records of customer interactions, process customer accounts and file documents
•Follow
communication procedures, guidelines and policies
•Take
the extra mile to engage customers