Client Service Officer

Job Summary

To manage clients’ enquiries, complaints, and requests while ensuring prompt resolution (Group-wide). Proactively and reactively cross-sell the Group’s products.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Location: Lagos Island

Control cheque books:

  • Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

  • Receive and handle ATM cards according to laid-down policies and procedures.
  • Ensure the ATM cards are locked away overnight.
  • Dispatch and receive ATM cards to/from away branches.
  • File ATM cards in received-date order.
  • Handle retained ATM cards according to laid-down procedures.
  • Perform daily balancing of ATM cards in conjunction with the Asset Custodian
  • Attend to all telephonic enquiries regarding ATM cards.

Statements:

  • Issue off-cycle statements at the customer’s instance and take charges as appropriate
  • Keep records of all source instructions from customers

Reactive selling:

  • Identify cross-selling and migration opportunities and sell products/services reactively.
  • Participate in tactical sales/marketing activities as required.

 SIPML Management:

  • Attend to all pension enquiries
  • Processing of client withdrawal application.
  • Processing of client change of account information and signature
  • Processing of NSITF transfer.
  • Processing of deceased person benefit withdrawal.
  • Print statement of account and registration certificate for the client
  • Cross sale.
  • Render daily reports on the applicable platform.

SIAML Management:

  • Attend to all Asset management enquiries
  • Processing of client subscription.
  • Processing of client redemption
  • Processing of client change of account information.
  • Processing of deceased person redemption
  • Print statement of account and registration certificate for the client
  • Dispatch all documents to the appropriate unit after execution
  • Cross sale

Preferred Qualification and Experience

  • A Bachelor's Degree in any related field
  • 0 - 2 years banking experience, preferably interfacing with customers.
  • Strong relationship management background.
  • Experienced in upholding the highest levels of service.
  • Experience in completing credit applications successfully.

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Lagos
| Full Time |
NGN Confidential
1mo
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo
Lagos
| Full Time |
NGN 75,000 - 150,000
1mo