Client Service Executive

Requirements:

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
• Preparing meeting packs and valuations for client appointments.
• Reviewing client’s performance for annual reviews.
• Identify key business and clinical challenges and provide possible solutions.
• Liaising and working with colleagues within the organization to ensure success and operational efficiency and profitability.
• Maintaining a detailed and accurate record of all client details and communications 
• Building and maintaining long-lasting business relationships with clients 
• Assisting in the hiring process and providing necessary guidance to the team members and new recruits 
• Providing clients with relevant information on the products and services offered by the company 
• Identifying and making promotional/marketing offers to potential clients 
• Performing on-site sales visits 
• Drafting and negotiating the terms and conditions mentioned in the client service agreement 

Requirements:

• Bachelor's degree in business administration or an industry-related field.
• Proven experience working as a client servicing executive.
• Proficiency in Microsoft Excel, Word & PowerPoint
• Working knowledge of Customer Relationship Management (CRM) software.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills, verbal & written
• Exceptional customer service skills.
• Experience working within Client services or a client support system.
• Excellent attention to detail.
• Team player
• Excellent record-keeping and reporting capabilities 
• Ability to multi-task

Remuneration: NGN 200,000 plus 30,000 expense fee