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Job Summary

El-lab seeks to employ a smart Client Service Executive at their branch in Mile-2.

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description

  • To act as a liaison between our organization and our customers/clients and resolving customer’s problems and ensuring that medical services are delivered in a timely and professional manner.

Duties and Responsibilities

  • Ensuring patients are promptly attended to in a manner that will elicit come back effect
  • Ensuring that patients are not being kept waiting unnecessarily without being carried along at all times.
  • Being courteous and helpful to all patients/customers at all times
  • Displaying a sense of discretion and prioritize on emergency situations
  • Liaising with the medical crew to ensure that medical tests, investigations and other procedures are carried out on patients without delay.
  • Reporting and communicating to the appropriate authority especially the administrative manager on vital issues and necessary information for decision making and immediate action.
  • Ensuring the workflow in the front office is done seamlessly and as professional as possible
  • Liaising with front desk officers to ensure overall patient flow and excellent turn-around time for all services.
  • Developing and maintaining existing client relationship
  • Introducing company services/products to clients and responding to clients enquiries

Competencies and Skills required

  • Possess an OND certificate
  • Excellent communications, interpersonal and relationship management skills required. The candidate should live around mile 2, Amuwo, Okota etc environs.
  • Knowledgeable in the use of Microsoft office package (Microsoft word, excel and PowerPoint)


 

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