Client Relationship Officer

Duties of the Client Relationship Officer:

• Building and maintaining relationships with clients and key personnel within customer companies.
• Conducting business reviews to ensure clients are satisfied with their products and services.
• Alerting the sales team to opportunities for further sales within key clients.
• Letting customers know about other products the company offers.
• Attending meetings with clients to build relationships with existing accounts.
• Achieving client relationship targets and KPIs as set by the Head of Sales.
• Escalating and resolving areas of concern as raised by clients.
• Carrying out client satisfaction surveys and reviews.
• Monitoring company performance against service level agreements and flagging potential issues.
• Updating the CRM and ensuring account managers are aware of changes within clients.
• Passing leads to the sales team and following up on progress.
• Liaising with internal departments to ensure client needs are fulfilled effectively.

Job Requirements:

• Minimum of 1 year job experience in Customer Care from the service industry or experience gotten from a car sales company.
• Diploma or Certificate holder from any registered colleges or institutions
• Must have skills in problem-solving
• Must have fluency in both oral and written English and Swahili
• Ability to Multi-Task
• Good proficiency in MS Office – Word, Excel, PowerPoint
• Strong Verbal and Communication skills
• Ability to work on long hours due to the nature of the project

Salary: NGN100,000