Anonymous Employer

Client Relationship Officer

Anonymous Employer

Customer Service & Support

Banking, Finance & Insurance | NGN 75,000 - 150,000
2 months ago

Job Summary

We are looking for a suitable candidate to fill this position.

  • Minimum Qualification:Diploma
  • Experience Level:Entry level
  • Experience Length:1 year

Job Description/Requirements

Duties of the Client Relationship Officer:

  • Building and maintaining relationships with clients and key personnel within customer companies.
  • Conducting business reviews to ensure clients are satisfied with their products and services.
  • Alerting the sales team to opportunities for further sales within key clients.
  • Letting customers know about other products the company offers.
  • Attending meetings with clients to build relationships with existing accounts.
  • Achieving client relationship targets and KPIs as set by the Head of Sales.
  • Escalating and resolving areas of concern as raised by clients.
  • Carrying out client satisfaction surveys and reviews.
  • Monitoring company performance against service level agreements and flagging potential issues.
  • Updating the CRM and ensuring account managers are aware of changes within clients.
  • Passing leads to the sales team and following up on progress.
  • Liaising with internal departments to ensure client needs are fulfilled effectively.

Job Requirements:

  • Minimum of 1 year job experience in Customer Care from the service industry or experience gotten from a car sales company.
  • Diploma or Certificate holder from any registered colleges or institutions
  • Must have skills in problem-solving
  • Must have fluency in both oral and written English and Swahili
  • Ability to Multi-Task
  • Good proficiency in MS Office – Word, Excel, PowerPoint
  • Strong Verbal and Communication skills
  • Ability to work on long hours due to the nature of the project

Salary: NGN100,000

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