Client Relationship Officer

Anonymous Employer

Job Summary

The purpose of the role is to build and manage rapport with corporate clients so as to ensure optimum customer acquisition, retention and income generation.

  • Minimum Qualification: HND
  • Experience Level: Mid level
  • Experience Length: 2 years

Job Description/Requirements

Department: Corporate Relationship Department

Reporting to: Head of Business & Investment

Level: Middle level (After confirmation to Senior)

Purpose of the Job

  • ‘Best in Class’ Relationship Management with Corporates – ‘Strengthening company’s brand in the corporate arena.

  • Ensuring delivery of industry-leading customer service, premier on boarding experience and advisory service to new and existing Corporate Customers

Responsibilities:

 

*     Build relationships with new and existing clients.

*     Create plans to address clients’ Investment plan to suit both client and  company.

*     Schedule regular meetings with clients to ensure they are satisfied and stay with the company packages.

*     Act as point of contact for complaints and escalate issues as appropriate

*     Help sales team up-sell or cross-sell services and products

*     Ensure both the company and clients adhere to contract terms

*     Study competition to find new client and ways to retain existing clients.

*     Make sure to meet up with set sales and revenue targets and work diligently to meet them.

*     Collaborate with internal teams (e.g. sales, Finance department & senior 

       management) to address customers’ needs.

*     Must have connection to bring in clients periodically as set in the target.

 


Qualifications:

 

HND/B.SC OR ADVANCE DIPLOMA

 

Attributes

 

·         Good management skills

·         Good written and spoken skills in English

·         Strong credit analysis, documentation and relationship management skills

·         Ability to assess customer needs and develop products that suits their need

·         Ability to work to deadlines with proven time management skills

·         Qualified applicants residing in Ikorodu/Ketu axis have more changes of

getting the job. 

          

 

 NOTE:

 

The main workforce we are looking for must be able to meet up these under listed requirements:

1. Must have worked or currently working with investment or finance company.

2. Must be ready to meet up our monthly sales/revenue target.

4. Must be able cross over the probation period of 3 months and meet up with monthly sale/revenue target.

5. If he/she cannot meet up with resumption target of client’s fund then will be on commission base staff with basic fixed salary.

6. The minimum start-up salary of: 150k – 250k depends on Sales/Revenue Target he/she can generate. The minimum work experiences of 2 years.

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