3 weeks ago

Job Summary

We are seeking a highly-analytical Client Operations Manager to lead a data annotation team for a Fortune 100 client. You will report to and serve as a key partner to the Head of Client Operations in helping our client achieve the best possible outcome. As a company, we’re obsessed with excellence. We ask smart questions to build a thorough understanding of our customer's needs; then pour ourselves into delivering not just great work, but also a perfect user experience so that we stand out in what is a very crowded market. The only commitment greater than the one we have to our customers is the one we have to our people. We are dedicated to carving out a place in the digital economy for young Africans, so we work tirelessly to equip them with the skills needed to build meaningful careers. As a culture, we’re Silicon Valley meets ECOWAS. We’re youthful, sharp, dynamic, and fresh. We’re Lagos and Dakar, in English et en français, and we’re on a mission to win for our communities and our clients.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements


Team Administration/Management

  • Oversee the onboarding and offboarding of new team members to internal systems and client platforms
  • Coordinate across stakeholders to ensure the right resourcing, execution, and communications are in place to deliver meaningful results.
  • Identify opportunities to improve operational efficiencies and implement scalable solutions.
  • Ensure attainment of monthly billable production targets across all data annotation projects.
  • Work with the Data Team & HR to manage a smooth transition of inter-departmental movements across the organization.

Quality Control

  • Identify issues and errors, and communicate appropriate course-correction plans to the Account Manager.
  • Lead process improvement efforts and develop process documentation to ensure consistency of administrative quality processes.

Billing Management

  • The focal point for client meetings is to analyze the status of supply fulfillment and discuss insights, business updates, and risk mitigation.
  • Lead the billing and invoice process across projects, ensuring accuracy and timely submission.
  • Monitor max billable adherence by all projects and communicate deviations to the Account Manager and Project Managers.
  • Work with the Finance team to ensure timely payment of EOM salaries.


  • Minimum academic qualification of a Bachelor's degree in a STEM field or equivalent.
  • At least 3 years of Project or Operations Management experience is preferred.
  • Professional Services or client-facing experience preferred.
  • Strong organizational and analytical skills.
  • Exceptional attention to detail.
  • Excellent conceptual, written, and verbal communication skills.
  • Proficient with Excel
  • Highly organized and well-structured: both in the way you think and communicate.
  • A perfectionist at heart; you set a high bar for your work and lead others to do the same.
  • Proactive, and able to thrive with little to no supervision.
  • Solution-oriented, with a strong bias to action.
  • Possess a strong sense of responsibility and ownership for success.
  • You are prepared to tackle the task of managing small to large projects with multiple priorities and competing deadlines.
  • Strong interpersonal skills with the ability to maintain professional and collaborative relationships across all levels of the organization.
  • Demonstrated experience in analyzing and interpreting data to support business decisions and to provide insight into future initiatives.


  • Competitive compensation package.
  • A high-performance, high-energy work environment.
  • Large-scale impact.

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