Client Experience Lead

Job Summary

We are seeking a highly motivated Client Experience professional to lead the delivery of top-notch Client support.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description

As a client experience lead, you will...

  • Supervise day-to-day operations in the client experience team.

    • Resolve client service issues in a timely manner.¬†

    • Implement an effective client loyalty program.

    • Maintain accurate records and document all client service activities and discussions.

    • Act as the company gatekeeper and answer escalated questions about the products.

    • Training of new client experience representatives.

  • Create and implement effective client experience procedures, policies, and standards.

  • Develop client satisfaction goals and periodically prepare reports on overall client satisfaction for Management

  • Manage the approved budget of the client experience team.

  • Periodically carry out assessment of client experience statistics and prepare detailed reports for Management

  • Stay informed on the latest industry techniques and methods.

    Konet is seeking to revolutionise the Technology space in Nigeria through the deployment of wholly indigenous cost-effective and innovative Technology solutions. The Konet Team just recently launched a team collaboration tool that would potentially address all the collaboration needs of teams, companies and individuals. It is a technology suite that empowers individuals, SMEs, startups and businesses to become more productive online. Its features include but not limited to Voice, Video, Live Chat, File Sharing with Brand Customisation.  Konet is a 21st Century Technologies Limited company.

    Konet is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please reach out! We value our inclusive work environment and welcome members of all backgrounds and perspectives.

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| Full Time |
NGN 75,000 - 150,000
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