Client Engagement/Relationship Manager

Job Summary

An elite event management company is looking to hire a client engagement/relationship manager who will oversee their entire communication line between new and returning customers as well as their social media presence. This is a full-time opportunity.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

  • In this role, you will be responsible for the overall client experience with the organization and its products and services.
  • You will work closely with clients in identifying, understanding, and meeting their specific needs and pain points.
  • You will also double as the Social media manager.
  • Success in this role will be demonstrated by improved client retention and satisfaction while growing new business opportunities with existing clients.


Responsibilities:

  • Seek opportunities to upsell products and services to existing clients.
  • Nurture working relationships with clients throughout the calendar year.
  • Track client’s processes and provide prompt assistance as and when needed.
  • Design and execute solutions tailored to client needs
  • Ensure compliance with company policies and follow ethical standards
  • Manage clients’ expectations and ensure smooth delivery of client requests
  • Foster brand awareness and engagement through social media.
  • Customer relations and Business Development.
  • Flexibility to work weekends once in a while


Requirements:

  • Bachelor’s degree or HND in Business, Human Relations, Management, or any related field.
  • Proven experience in sales/customer service/social media management.
  • Creative, with a keen eye for detail
  • Proven critical thinking and problem-solving skills. 
  • Excellent verbal communication and writing skills
  • Excellent people skills.
  • Previous customer relations/Business Development or social media management experience is an advantage.
  • Sound understanding of the Events & Program Management business and ecosystem

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