Direct and coordinate the activities of all security personnel.
Ensure that all security staff provides services that are above and beyond for customer satisfaction and retention.
Ensure the safety and security of guest, staff, visitors and contractors at all times.
Responsible to manage all safety & security, Fire Life Safety and risks faced by the hotel.
Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
Track departmental safety record and document medically treated and non-treated injuries.
Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
Develop and advise key personnel of emergency procedures.
Implements action plans to monitor and control risk.
Establish crisis management and contingency planning.
Conduct regular walk through rounds for observing the entire hotel.
Supervision of all Security Personnel and giving clear direction on all security related aspects.
Coordinate with external police authorities in the investigation and handling of crimes, accidents etc., involving the hotel, its employees and / or guests
Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
Interview, select, review and train new security officers according to hotels standards to maintain order throughout the hotel.
Be available 24 hours a day for genuine emergencies within the property.
Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
Follows up on all unusual activities in and around the property that would impair the well-being of guests and employees.
Ensure compliance with all security standards and preventative measures.
Monitor and follows proper key control guidelines in loss prevention and in the property.
Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
Fluency in English in both written and spoken.
Degree from an accredited university in Criminal Justice or related major.
Proficiency in Computers, CCTV, Fire and Safety systems.
Minimum of 5 years of experience in corporate security /law enforcement /military preferably worked in a hospitality environment.