CHIEF OPERATIONS OFFICER (COO)

Anonymous Employer

Job Summary

Our client is a fast-growing group of fintech companies that provide pioneering, data-driven, end- to-end technology platforms tackling the inefficiencies of reconciliation and payment processing facing various sectors of the African economy. The Chief Operating Officer (COO) drives excellence in execution, discipline, and consistent repeatability in operations across the company. The COO is a part of the C- suite and would be responsible for scaling revenue lines up from tens of millions of dollars to hundreds of millions of dollars in annual revenue. S/he would work with the General Managers (CEOs) of Strategic Business Units to drive operational maturity across the project management, business operations, customer services, sales and product implementation using work class operational maturity models.

  • Minimum Qualification: Degree
  • Experience Level: Senior level
  • Experience Length: 10 years

Job Description

 Working with the Chief Executive Officer/Managing Director, oversees execution of all aspects of the business, by defining the processes, measuring it and driving the spirit of continuous improvement. Drives the implementation of the company’s strategy, company wide - turning the strategy into reality through world class excellence in Execution

 Implements operating systems, establishes and implements operating policies, directives, procedures and OKRs to support the overall corporate strategy. Including designing scorecards and leads a culture of a data driven organization obsessed with measuring key operational measures in order to continuously improve to be global best in class

 Lead the Central Operations team and Group Operations

 Support the Businesses in the executing the requirements and obligations of the company in the context of all customer agreements and SLAs

 Working with the Financial Controller, drives the implementation of the company budget through the SBUs, using the shared services operations

 Sets up continuous improvement to the company organogram, and instituting the appropriate performance management models that reinforces the company’s culture & values and drives productivity – to create a performance driven culture

 Executive in charge of the Delivery Ops, Customer Service, and Value Services Team


Knowledge, Skills, Experience and Expertise Requirements

 Has a good tolerance for ambiguity and the ability to cut through complex issues and hit the problem area at lightning speed

 Understanding of key geographic (Nigeria, Ghana, South Africa, Kenya, Rwanda, Tanzania) and macroeconomic issues

 Must be commercially minded

 Excellent people skills, but very firm

 Obsessed about repeatability, punctuality, organization, predictability and controls

 Strong technical background with experience leading operations team at technology companies

 Deep insight into industry and key geographical markets including customer trends and competition

 Exposure to global tech companies

 Knowledge and experience in conflict resolution.

 Has a good understanding of financial, analytical models for decision making

 Good understanding of cost model

 Good understanding of operational maturity models and processes such as lean, scrum, TPS, kaizen, waterfall, etc

 Analytical and is a strong advocate for making data-driven decisions

 Detailed understanding and experience in organizational design, especially flat, holocratic

or matrix design

 Minimum 10 years of progressive execution, operations and people management experience; including managing day-to-day operations & clients relationships (executive level), heavy involvement in strategic planning and implementation

 Deep knowledge and experience of Project Management Methodologies including Agile and lean principles.

 Experience delivering complex software products and projects in a fast paced environment

 Exposure to Fintech is a plus

 Experience leading a sales team with targets is a plus


Academic Qualifications:

 MBA from a globally recognized Institution would be an added advantage

 Remuneration: Competitive


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Lagos
| Full Time |
NGN Less than 75,000
Job Function: Admin & Office
1mo
Anonymous Employer
Lagos
| Full Time |
NGN Confidential
Job Function: Admin & Office
1mo
Lagos
| Full Time |
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Lagos
| Full Time |
NGN Confidential
Job Function: Admin & Office
1mo