Chief Operating Officer

Anonymous Employer

Job Summary

To guide and lead the operation team members across the centres nationwide-driving strategies and transformational initiatives that ensure the organization is well-equipped and positioned with global diagnostics best standard method, machine and manpower to support the vision and overall strategy delivery.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description


Key aims and objectives
  • The role is responsible for driving the company planning and profitability/revenue assurance and transformational growth strategy. The goal is to drive the company’s revenues and profits as provisioned in AOP for sustainable growth.


1. Operational Excellence & Strategy Execution
 Drives the strategy execution in both primary & secondary value chains of the company
 Conducts profitability analysis
 Drives large scale expansion into different segments of Diagnostics business (pathology, radiology, and cardiology) in different geographies within and outside Nigeria.
 Oversee all external and internal reporting ensuring the integrity and timeliness of all reported figures.
 Use insightful commentaries to help all stakeholders understand the financial performance of the Company and to inform and drive decision making of the management.

2. Operational Cost Management
 Costing functions include determining actual costs of providing AML various services, scrutinizing associated company expenses, analyzing profitability and preparing the company budget on Opex and Capex, with the support of FC.
 Handle all pricing decisions in operations.
 Drives company inbound & outbound samples logistics and analysis frame work though Head, logistics
 Contribute a benchmark EBIDTA with cost control, efficiency & wastage reduction.

3. Operational Planning and Analysis
 Responsible for preparation, execution and monitoring of company Annual Operating
Plans & Profit forecast
 Engagement with budget holder
 Budget performance management
 Tracking KPIs for all divisions on structured measurable mode

4. Reporting and Control
 Coordinating & presenting MR (monthly report) for all centres to the Board through CEO.
 Support the CEO in the development and management of the business P&L
 Finance reporting for the CEO

5. Coordination with Regional Business Head
 Liaise with the RBH for seamless operations in their centres
 Manage SLAs of all outsourced operations in each centre
 Track all KPIs for the operation team on structured measurable mode


6. Business Partnering
 Develop a deep understanding of all the businesses to ensure optimal support is provided.
 Build a forward looking, strategic and commercially focused Business Partnering Team
 Agree and manage Service Level Agreements with the Business.

7. Governance
 Define and maintain Company financial Policies and Procedures
 Ensure legal and regulatory compliance in respect of all financial aspects of the business.
 Implement and maintain internal controls according to international best practice.
 Ensure legal and regulatory compliance in respect of all operational aspects of the business.
 Oversee all operation mode of operation align with appropriate State, National & International regulatory requirements.

Core operational / technical Competencies
a. Logical Thinking
b. P&L control
c. Industry knowledge
d. Employee management techniques
e. Lean & Six Sigma Operational excellence.
f. Smart Work attitude

Experience, knowledge and technical skills
a. Minimum of 5 years of relevant experience as a C.O.O , at least 3 years in the industry
b. Medical or Para Medical with preferably MHA from a world class institute
c. Strategic focus and forward looking, experienced in diagnostic business partnering with CEOs to develop and deliver business strategies.
d. Familiar with operational processes, procedures and policies.
e. Strong people management skills.
f. Detailed understanding of operational risk management in ref to machine, method and manpower.
g. Experienced in building high performing operation functions

Required Behaviors
a. Mature, pragmatic and flexible approach, strong commercial judgment.
b. Hands-on, ready to roll up the sleeves.
c. Excellent communication skills (both verbal and written).
d. Exceptional analytical and quantitative skills.
e. Excellent interpersonal and organizational skills.
f. Demonstrable leadership skills with the ability to provide clear, direct and authoritative direction to others to achieve results that are in the best interest of the organization. 

Personal attributes
a. High energy.
b. Result-oriented.
c. Strong work ethic.
d. Able to manage time, prioritize tasks and work under pressure.

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