Call Centre Representative

Job Summary

Divine Dental Home (Victoria Island) is currently in search of a Call Centre Agent

  • Minimum Qualification: OND
  • Experience Level: Entry level
  • Experience Length: No Experience/Less than 1 year

Job Description/Requirements

Our Call Center Representatives are often the first point of contact for appointment booking, and patient's issues, so we are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions.


Responsibilities and duties

  • Answer incoming customer phone calls and take appropriate action for each call
  • Appointment reminder and Post-Operation Calls
  • Make outbound calls to set appointments.
  • Maintain patient's satisfaction ratings based on explicit criteria set forth by the company
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input
  • Input data into the company computer platform to keep each customer record update


Qualifications and skills

  • Certification in Customer Service Related Course
  • Strong computer skills
  • Excellent interpersonal communication skills
  • High level of professionalism
  • Must be available to work some holidays and weekends
  • Strong problem-solving abilities
  • Must be Pleasant, Teachable, have positive outlook, and be willing to Grow
  • Must reside in Lagos Island or Environ.

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