Call Center/Customer Service Representative

Job Summary

We are in search of a call center representative who has a great command of the English Language and can communicate well. We serve a lot of foreign clients, so you must be VERY articulate. You will be on the phone talking for 6-7 hours per day, so you must be comfortable in a call center environment. We encourage those who have worked, lived, or schooled overseas to apply.

  • Minimum Qualification: Degree
  • Experience Level: Entry level
  • Experience Length: 1 year

Job Description/Requirements

Requirements:

  • The candidate must live in Festac or a nearby vicinity
  • Be willing to work from 3 pm - 11 pm, Monday - Friday
  • Must have a positive attitude.  

If you do NOT meet these requirements, we will be unable to consider you at this time.


Job Description:
  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

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