- Responsible for building client interest in the company by professionally and effectively handling client’s enquiries about company products.
Duties & Responsibilities
- Managing Client’s communication via telephone, emails, live chat and other communication platform approved by the company.
- Handling of Customer inquiries and complaints, resolution of issues professionally and effectively in line with defined company policies and procedures.
- Perform the duty of a call center agent by responding to customer’s request via phone and or email.
- Attend to web mails and live chat from company’s website and provide solutions/advice in a world class manner.
- Make outbound business calls for the purpose of telemarketing functions and provide relevant information as regards to related services.
- To attend walk-customers’ travel request, providing solutions, and best alternatives where necessary.
- Must live around lekki axis/Sangotedo/Ajah