Business Support

Responsibilities:

• Guest Communication & Satisfaction: This is key. You'll be advising guests on room availability, following check-in procedures, and ensuring a smooth overall experience. This includes making follow-up calls to gauge satisfaction after their stay.
• Property Management Coordination: You'll act as the communication hub, coordinating between cleaners, guests, and the admin team. This involves notifying cleaners of guest check-outs and ensuring the property is ready for new arrivals.
• Listing and Booking Management: Manage vacation rental listings on Airbnb and Booking.com, including managing photos and descriptions to showcase properties effectively, and making updates, and reservations.
• Security & Monitoring: You'll monitor cameras (during night shifts), look out for any rule violations, and politely inform guests if necessary.
• Problem-Solving: You'll be a problem-solving pro, able to tackle tasks created by the team and follow up with clients to ensure their concerns are addressed.

Requirements:

• 3+ years experience in property management, customer service or the hospitality industry
• Knowledge of photography and copywriting
• Proficient in project management tools  (Asana) or similar organizational techniques.
• Experience in administrative support roles.
• Experience in client facing roles.
• Must be located in Port Harcourt
• Designated professional, quiet workspace
• Availability to work night shifts without interruption

You Must Be:

• Detail-oriented, organized, and efficient.
• Self-motivated with excellent time management skills.
• Proactive, resourceful, and pragmatic problem solver.
• Trustworthy, reliable, and excellent communicator.
• Ability to manage multiple priorities and meet deadlines.

Benefits:

• Competitive salary inclusive of:
• HMO
• Data allowance
• Home office setup including laptop, and internet.
• Paid Time Off (PTO)
• Subsidized power generation