Business Operations Manager

Responsibilities:

• Establishes and provides operational expertise in regard to oversight of business operations and ensure successful roll-out of established KPIs.
• Proactively ensures company documents align to operational strategy and budget; business proposals response meets client's request and follows up with contributors and subject matter experts as needed.
• Works to coordinate multiple Functional Service Provider projects are moving according to timelines and quality standards.
• Establishing relationships with potential large CROs and Pharma partners require a collaborative approach that emphasizes the strengths of the company towards winning new business.
• Facilities the development of plans/guidelines for project implementation and works with the team to identify potential risks, develop contingency plans.
• Ensures Escalation pathways is adhered to internally and externally.
• Ensures project team compliance with Company policies and project-specific requirements.
• Works closely with Finance and Legal to manage all financial and contractual aspects of the project including establishing and recognizing financial milestones for invoice and subcontractor management.
• Leads and manages any contract modifications, as needed and provides operational expertise in regard to oversight of key client accounts and complex projects.
• Works with the project lead to monitor and analyze project status to ensure successful completion of project parameters, milestones, timetables.
• Develops and manages the Operational Plan for its implementation in the growth, partnerships, or systems integration, in alignment with the company goals and objectives.
• Ensures project teams have established appropriate controls to ensure that project resources and expenses are aligned with budgets, and teams are entering and updating internal tracking tools.
• Serve as the business primary contact between the clients, sponsors, and vendors at the account level and in regard to individual project initiatives that may span multiple contracts.
• Ensures clear delineation in responsibilities and communication pathways for project team members.
• Develops budgets, proposal materials, and bid defence content related to the federal and commercial contracts.
• Participates in meetings and negotiations with subcontractors, vendors, and clients.
• Prepares responses to requests for proposals (RFPs) and RFIs by drafting company services, offerings, processes, experience, and capabilities.
• Other duties as assigned.
• The Business Operations Manager reports to the Chief Executive Director.

Requirements:

• Master’s Degree or higher in Business, Health Sciences, Marketing or related field.
• 10 + years of business operations experience with the knowledge, skills, and abilities to perform the job functions.
• Experience with streamlining and implementing business systems, processes and/or operational excellence.
• Demonstration of project management skills or project management certification (e.g. PMP, PgMP, CAPM) including scope, budgeting, forecasting, timelines, resource management, and use of project management systems.
• Demonstrable experience managing across a range of cross-functional, global, external stakeholders.
• Demonstrable experience and track record of project management ideally within either a professional service or consulting firm.
• Excellent written and verbal/oral communication; Good command of MS Office Suite, particularly Excel, Word, PowerPoint and Outlook required.
• Excellent interpersonal skills and excellent written and oral communication skills.
• Good knowledge of the English language and grammar.
• Self-starter with the ability to work autonomously and proactively in a fast-paced environment.
• Excellent ability to manage multiple activities and priorities with excellent judgment and decision making skills.
• Excellent interpersonal and conflict resolution skills.
• Confidence in various working environments especially with a broad range of internal and external stakeholders.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
• Willingness to travel as needed (approximately 10%) for conferences/events and to meet clients.