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Job Responsibilities

Take customer orders and ensure they are appropriately sent to the Operations staff (Head Decorator and Baker) and sent to print.

·         Quality control - Ensure customer’s order matches totally the products sent out and it should also be timely.

·         Manage all client relations including response to all customer enquiries, orders and feedbacks – this includes walk in customers’ enquiries, phone calls, text messages, emails and all other online platforms

·         Update customer details periodically

·         Must succinctly communicate the process of order confirmation to customers

·         General coordination and supervision of office operations and environment to ensure that it is clean, safe and appropriate for daily operations

·         Handle all late coming issues

·         Inventory management. Every unit should send in a list of all the things needed at the beginning of each week. Designate a market day where all inventories will be bought monthly.

·         Coordinate staff such that idle time is at the barest minimum.

·         Manages the online presence and other social interactions of the business. This include Instagram and WhatsApp  account.

·         Keeps and maintain purchases and petty cash record (use payment vouchers)

·          of the business

·         Manages all bank transactions of the company

o   Payment of VAT and other taxes

o   Paying in cheques at the bank

o   Cash deposit at the bank

·         Maintains appropriate filing systems and book keeping

·         Prepares weekly, monthly and other periodic reports

·         Organizes and manages weekly staff meetings

Job Requirement

Applicants should

•  Live in Lekki and its environs
•  Younger than 35years
•  Excellent organization, leadership and communication skills
  
•  Proficiency in Microsoft office
•  Have ability to stay calm when customers are stressed or upset.
•  Ability to multi-task, prioritize, and manage time effectively