1 month ago

Job Summary

The Branch Manager is primarily responsible for servicing and managing customer relationships and is responsible to drive profitable revenue and volume growth from their portfolio with a focus on new acquisitions, deepening existing customer relationships, and cross-sell thereby improving the market and customer share of the wallet with the Bank.

  • Minimum Qualification:Degree
  • Experience Level:Mid level
  • Experience Length:3 years

Job Description/Requirements

Responsibilities:

  • Responsible for the overall supervision of the Branch 
  • Build, understand and sustain relationships with the client’s circle of influence Consistent and frequent communication with client providing complete, concise portfolio valuations and guidance.  
  • Serve as a problem-solver for the client, helping them identify investment criteria, and recognize and handle concerns that arise as consultation moves closer to a decision.  
  • Provide ongoing portfolio supervision, with a continuous focus on helping the client adapt to changes in personal circumstances and the financial environment.  
  • Retain existing high-value clients through the growth of wallet with the bank through relationship management activities. 
  • Effectively convert service recovery to sales opportunities and sustain client loyalty. 
  • Drive portfolio growth through new-to-bank (NTB) customer acquisition and increased product per customer (PPC)  ratio for existing to-bank clients (ETB).  
  • Based on client profile, map client potential and work towards upstreaming to the Private Banking segment.  
  • Customer engagement needs analysis and consultation  
  • Offer a consistent yet differentiated customer experience by offering holistic needs analysis and consultation to key clients in portfolio management taking ownership of all categories of customer service matters. 
  •  Supervise the gathering of competitive intelligence to determine what competitors are offering clients, product positioning, and service offerings.  
  • Oversee the continuous tracking of market trends and ensure up-to-date knowledge of market offerings to be able to provide advice on potential financial planning solutions based on client needs.  
  • Carry out suitability assessment of clients  
  • Identify & partner with product specialists to provide expert advice across a wide range of financial matters such  
  • Ensure meeting clients' requirements while ensuring compliance with all regulations and controls as set by the Bank and external regulatory authorities by all staff.  
  • Read, understand and comply with all provisions of the Group Code of Conduct.  
  • Sound knowledge of all aspects of general banking, retail operations, and credit operations/deposit and lending products/inspection and audit requirements, as applicable.  
  • Awareness of all the policies and procedures issued in relation to money laundering prevention. 
  • Ensure CDD compliance for all new banks and existing customers.  
  • Ensure zero operational loss and effective complaint management. 
  • Report any suspicious transaction immediately to the supervising officer of Fraud Control 
  • Ensure strict compliance and was responsible for achieving and maintaining satisfactory audit ratings.


Requirements:

  • Minimum academic qualification of a First Degree from a reputable higher institution.
  • A Master's Degree will be an added advantage. 
  • Professional qualification/membership of a recognized body.
  • Minimum of 3 years cognate experience in a similar role.
  • Fluency in English, both spoken and  written 
  • Deep cultural understanding of the  bank’s target client base 
  • Thorough knowledge of the bank’s  products, services, and policies  
  • Must have product knowledge certification  
  • Competitive awareness 
  • Excellent financial market knowledge
  • Strong customer service orientation 
  • Strong interpersonal and communications skills  
  • Salesmanship, energy, and drive.


Remuneration: NGN 100,000 - 150,000

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