Job Summary

Betting office managers plan, organise, coordinate and direct the activities of a betting shop. Tending to every aspect of the day-to-day running of betting shops, they spend a significant amount of time on the office floor liaising and working with staff and customers.

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

RESPONSIBILITY

  • Controlling costs and meeting profit targets.

  • Marketing the company to potential customers and coming up with special promotional ideas.

  • Handling any customer complaints.

  • Anticipating and dealing with any disputes or safety issues.

  • Recruiting and training other staff members.

  • Setting sales targets for staff and monitoring their progress.

  • Organising work and holiday rotas.

  • Ensuring the office is secure and meets industry regulations.

  • Recruiting, training, and supervising staff.

  • Dealing with customer queries and complaints.

  • Maximising profitability and meeting sales targets.

  • Ensuring compliance with health and safety legislation/industry regulations.

  • Promoting and marketing the business.

  • Shop presentation and security.

  • Managing budgets and maintaining statistical and financial records.

Requirements

  • B.Sc. or HND in any Business related course.

  • Good communication skills.

  • A flair for customer service and the ability to build a good rapport with customers.

  • Number skills, to ensure payments are accurate.

  • Good knowledge of sports and of the products and services offered by the bookmaker.

  • To be able to work effectively under pressure.

  • Basic IT skills.

  • To be alert and observant.

  • Confidence, to handle difficult situations or troublesome customers.

  • Leadership, negotiation, and people management skills.

  • To be well-organised and able to deal with several tasks at once.

  • Business awareness.


    Candidates in Warri can also apply.

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