Associate, Product

Responsibilities:

Technical Support and Issue Resolution:

• Identify, troubleshoot, and resolve technical issues reported by users or detected through monitoring systems related to software infrastructure.
• Provide timely and effective technical support to internal teams and external clients regarding software functionality, bugs, and usability concerns.

Vendor Management and Coordination:

• Serve as the primary liaison with software vendors, managing relationships and ensuring prompt resolution of technical issues and enhancement requests related to infrastructure.
• Coordinate software updates, patches, and new releases with vendors to maintain infrastructure integrity and improve functionality.
  

SEO Analytics and Website Maintenance:

• Assist with SEO analytics efforts, monitoring website performance metrics, and implementing SEO best practices to enhance search engine rankings related to software infrastructure.
• Support website updates and maintenance tasks specific to infrastructure components, including content management, site optimization, and troubleshooting website issues.
  

Bug Fixing and Testing:

• Conduct thorough testing of software infrastructure components to identify and resolve bugs, ensuring optimal performance and reliability.
• Document bug reports, resolutions, and software configurations to maintain a comprehensive knowledge base for future reference and improvements.
  

Collaboration and Communication:

•  Collaborate cross-functionally with infrastructure teams, product managers, developers, and stakeholders to prioritize and address infrastructure maintenance needs effectively.
• Communicate technical information and updates clearly and concisely to internal teams and external clients related to software infrastructure and backend support
  

Requirements:

• Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support, infrastructure maintenance, or related roles within the fintech or technology industry.
  
• Strong technical proficiency with experience in software bug fixing, troubleshooting, and technical issue resolution related to infrastructure components.
  
• Familiarity with SEO analytics tools, website content management systems (CMS), and backend technologies such as databases (SQL, NoSQL), APIs, and server configurations.
  
• Excellent problem-solving skills with a methodical approach to diagnosing and resolving technical issues in software infrastructure.
  
• Effective communication skills, with the ability to interact professionally with diverse stakeholders and convey technical information.
  

Benefits:

• Competitive salary and performance-based incentives.
• Comprehensive health insurance
  
• Flexible work environment and remote work options.
  
•  Professional development opportunities