Assistant General Manager
Castel Resources
Admin & Office
Job Summary
We are looking to hire resourceful and experienced general manager to develop and execute business strategies, identify opportunities for growth and manage the overall activities of the hotel
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 6 years
Job Description/Requirements
Responsibilities:
Strategic Planning and Business Development:
- Develop and execute business strategies to achieve revenue, profit, and customer satisfaction goals.
- Identify opportunities for growth, including new markets, partnerships, and service offerings.
- Regularly assess market trends, competitor performance, and guest preferences to adapt and innovate services.
Financial Management and Budgeting:
- Prepare and manage the hotel’s budget, ensuring revenue targets are met while controlling expenses.
- Analyze financial reports, including income statements, profit-and-loss statements, and forecasts to make data-driven decisions.
- Implement cost-saving initiatives and oversee capital expenditure projects, maximizing profitability without compromising service.
Guest Experience and Service Quality:
- Set and maintain high standards for guest services, ensuring that every guest interaction enhances satisfaction and loyalty.
- Monitor guest feedback through surveys, reviews, and direct communication, using insights to improve services.
- Resolve guest issues promptly and professionally, ensuring that they feel valued and that their needs are met.
Operations Management:
- Oversee day-to-day operations, ensuring that all departments (housekeeping, front desk, F&B, maintenance, etc.) work efficiently and collaboratively.
- Develop and enforce standard operating procedures (SOPs) to maintain quality, safety, and efficiency across the hotel.
- Conduct regular audits and inspections to ensure facilities are well-maintained and meet brand and regulatory standards
Requirements:
- Minimum of a university degree in Hotel Management or a related field with experience in opening, managing, or repositioning a hotel with a clear track record.
- Excellent computer system skills.
- Minimum of 10 to 20 years of experience in the 4-Star or 5-Star hotel, with international experience. and 5 to 10 years of experience as a General Manager or Asst. General Manager.
- Must be a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience.
- Available to work when needed, including weekends, holidays, and nights
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