Job Summary

The responsibility of the AGM is to manage, coordinate and organise the hotel operation whilst questioning and advising on commercial, human resources, and operational matters. You will be responsible for all aspects of the management account, budgeting and forecasting. You will be responsible for ensuring the guest experience in line with company standards and regulations.

  • Minimum Qualification: Degree
  • Experience Level: Management level
  • Experience Length: 10 years

Job Description/Requirements

  • Ensure the group brand standards are respected
  • Inspire the team
  • Share the goals / Value of the group
  • Give directions to the team
  • Participate in the setting of the department objectives
  • Ensure the functionality of the Management Team
  • Prepare Internal & HQ reports
  • Ensure legal documentation is properly filed, updated, and stored

Participate in the budget process:

  • Collect internal information for budget
  • Maintain knowledge on actual spent & revenue situation
  • Take appropriate action where necessary
  • Manage supplier & guest accounting
  • Manage cost control
  • Manage treasury
  • Maintain payroll system

Manage the staff welfare:

  • Implement local HR regulation
  • Manage the employee administration
  • Manage recruitment, employees, and trainings
  • Organise purchasing

Manage the relationship with suppliers:

  • Ensure departmental storage inventory is properly executed
  • Ensure check-in, check out & guest services are handled correctly
  • Set the price strategy

Ensure proper management of the hotel's booking channels:

  • Ensure individual and group bookings are handled correctly
  • Ensure hotel deep cleaning is executed
  • Ensure room & meeting room are cleaned and prepared for guests arrival
  • Ensure linen management
  • Ensure guest services are correctly run

Keep up to date in regard to legislation:

  • Maintain relationship with local authorities
  • Ensure preventive and day to day maintenance are correctly executed
  • React after breakdown service
  • Maintain knowledge of security and safety
  • Organise hotel safety & security
  • React in case of a security incident
  • Ensure employees & guest safety
  • Ensure food hygiene compliance

Organise F&B departmental administrative tasks:

  • Ensure the department is organised for service
  • Ensure service is provided to the guest respecting chain standards
  • Ensure proper guest billing
  • Ensure the after service cleaning is executed and material stored

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