Application Support

Anonymous Employer

Job Summary

Application Support

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 5 years

Job Description/Requirements

  • Possessing specialist knowledge of operating systems, devices, applications and software
  • Providing technical support to teams within the organisation, and to external clients when required
  • Assisting with systems integrations
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date
  • Maintaining and updating technical documents and procedures
  • Identifying and resolving technical issues
  • Managing coordination at a local and international level where required
  • Delivering regular and customised training to teams within the business
  • Preparing maintenance plans and upgrading schedules for the organisation’s systems
  • Developing reports for teams across the business

Application Support job qualifications and requirements

Most Application Support job descriptions ask for one or more university qualifications or other formal training to be eligible for the role. Here are some of the most suitable degrees:

  • IT
  • Computing Studies
  • Information Systems
  • Business Administration

Other skills that are relevant to this role, and sometimes asked for in an Application Support job description are below:

  • Intimate knowledge of an organisation’s computing systems
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Exceptional verbal and written communication skills
  • Listening ability and patience
  • Extraordinary customer service and relationship management experience
  • Critical thinking skills
  • Experience in a Fin - Tech Firm is a plus
  • we require candidate with the knowledge of the following: Angular, .net core, native iOS, native Android, Oracle, MongoDB

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