1 month ago
Job Summary
We are seeking a dynamic Operations Assistant to join the launch team of our fintech company. This role is pivotal in supporting various functions including customer relations, administrative management, public relations, and marketing. The ideal candidate will have a strong analytical mindset, and exceptional organizational skills.
- Minimum Qualification : Degree
- Experience Level : Mid level
- Experience Length : 3 years
Job Description/Requirements
Responsibilities:
Research & Analysis:
- Collaborate with the marketing team to coordinate promotional activities and campaigns.
- Conduct market research and competitive analysis to support marketing strategies.
- Utilize analytical tools and methodologies to generate reports and insights on operational performance.
- Identify inefficiencies and areas for improvement in operational processes.
- Present findings and recommendations to senior management to support strategic decision-making.
Customer Relations:
- Act as a primary point of contact for customer inquiries, ensuring prompt and professional resolution of issues.
- Monitor official channels of communications including social media, emails, and website messaging
- Analyze customer feedback and data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to implement strategies that enhance the overall customer experience.
Administrative Management:
- Support day-to-day administrative tasks including scheduling meetings, managing calendars, coordinating events and training, and vendor relations.
- Maintain accurate records and databases, ensuring information is up-to-date and easily accessible.
- Assist in the coordination of operational workflows and procedures to optimize efficiency.
- Prepare and file tax returns accurately and timely, including income tax, sales tax, and other regulatory filings.
Public Relations:
- Assist in the development and execution of public relations strategies and campaigns.
- Monitor media coverage and industry trends to identify opportunities for brand enhancement.
- Draft press releases, articles, and other communication materials as needed.
- Assist in the creation of marketing materials, newsletters, presentations, and digital content.
Requirements:
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
- Strong analytical skills with proficiency in data analysis and reporting.
- Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
- Detail-oriented with strong organizational and time management abilities.
- Proficiency in Microsoft Office Suite and CRM software e.g. Google Workspace
Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive health insurance
- Flexible work environment and remote work options.
- Professional development opportunities
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