Assessment
Malon

ADMINISTRATIVE AND CUSTOMER RELATIONSHIP ASSOCIATE

Why is there a skills assessment?
The employer wants to assess each candidate equally and fairly, and give you the opportunity to show your abilities.
How long is the assessment?
Normally between 25 - 45 mins depending on the skill being assessed.
Can I retake the assessment?
No, you can't re-take an assessment
Make sure you are ready and can focus 100% with no distractions.

Job Summary

We are looking for a master multi-tasker with excellent communication skills and an upbeat attitude. Candidate should be able to assist management and all customers of the company by handling office tasks, providing polite and professional assistance via phone, mail, and e-mail, and generally being a helpful and positive presence to everyone.

  • Minimum Qualification: High School (S.S.C.E)
  • Experience Level: Entry level
  • Experience Length: 2 years

Job Description/Requirements

RESPONSIBILITIES:

· Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

· Providing real-time scheduling support by booking appointments and preventing conflicts.

· Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

· Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

· Maintain polite and professional communication via phone, e-mail, and mail. Screening phone calls and routing callers to the appropriate party.

· Anticipate the needs of others in order to ensure their seamless and positive experience.

· Building and maintaining profitable relationships with customers.

· Overseeing the relationship with customers handled by the team.

· Resolving customer complaints quickly and efficiently.

· Keeping customers updated on the latest products in order to increase sales.

· Meeting with managers in the organization to plan strategically.

· Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these.

· Conducting business reviews using CRM programs.

· Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.

· Knowing your competition and strategizing accordingly.



REQUIREMENTS:

· Prior experience might be required

· Excellent computer skills; word processing , spreadsheets, presentation, and communication applications.

· Desire to be proactive and create a positive experience for others.

· Excellent interpersonal and communication skills.

· A team player with leadership skills, with good attention to detail.

· Maintain a positive attitude focused on customer satisfaction


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