RESPONSIBILITIES:

· Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies.

· Providing real-time scheduling support by booking appointments and preventing conflicts.

· Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations.

· Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research.

· Maintain polite and professional communication via phone, e-mail, and mail. Screening phone calls and routing callers to the appropriate party.

· Anticipate the needs of others in order to ensure their seamless and positive experience.

· Building and maintaining profitable relationships with customers.

· Overseeing the relationship with customers handled by the team.

· Resolving customer complaints quickly and efficiently.

· Keeping customers updated on the latest products in order to increase sales.

· Meeting with managers in the organization to plan strategically.

· Expanding the customer base by upselling and cross-selling. Understanding key customer individual needs and addressing these.

· Conducting business reviews using CRM programs.

· Conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint.

· Knowing your competition and strategizing accordingly.

REQUIREMENTS:

· Prior experience might be required

· Excellent computer skills; word processing , spreadsheets, presentation, and communication applications.

· Desire to be proactive and create a positive experience for others.

· Excellent interpersonal and communication skills.

· A team player with leadership skills, with good attention to detail.

· Maintain a positive attitude focused on customer satisfaction