Admin Officer

Responsibilities:

Administrative Duties:

• Oversee day-to-day office operations, ensuring efficiency and organization.
• Manage company records, correspondence, and documentation.
• Coordinate meetings, appointments, and events.
• Monitor office supplies and liaise with vendors to ensure timely procurement.
• Handle basic bookkeeping tasks and support budget tracking.

Human Resources Functions:

• Assist in recruitment, onboarding, and training of new employees.
• Maintain and update employee records, including contracts, leave, and performance data.
• Support the development and implementation of HR policies and procedures.
• Address employee concerns and promote a positive workplace culture.
• Coordinate payroll processes and benefits administration.

Customer Support:

• Respond promptly to customer inquiries via email, phone, or chat.
• Resolve customer complaints and escalate issues when necessary.
• Maintain a thorough understanding of the company’s products or services to provide accurate information.
• Collect customer feedback and relay insights to improve services and operations.
• Develop and maintain positive relationships with clients, ensuring high levels of satisfaction.

Requirements:

• Proven experience in administration, HR, or customer support roles (experience in startups is a plus).
• Strong organizational and multitasking skills with the ability to prioritize effectively.
• Excellent communication and interpersonal skills.
• Knowledge of HR policies, labor laws, and customer service best practices.Proficiency in Microsoft Office Suite and other relevant tools (e.g., HR or CRM software).
• Problem-solving mindset and ability to work under pressure in a fast-paced environment.