Account officer- refund desk

United Nigeria Airlines

Job Summary

We are looking to hire an account officer

  • Minimum Qualification: Degree
  • Experience Level: Mid level
  • Experience Length: 3 years

Job Description/Requirements

Key Responsibilities:

  • Receives and collates all Refund Application forms with ticket details as may be submitted by locations/stations / Customer Service desk and customers.
  • Registers promptly all Refund Applications in Refunds register (database)
  • Checks status of each ticket from the reservation system to ascertain current status – if the ticket is unused / partly used / refundable.
  • Scrutinizes all Ticket Refund Applications and supporting documents to ensure completeness of documentation and eligibility for refunds.
  • Scrutinizes all Refund requests relating to unticketed transactions and relevant supporting documents to ensure completeness of documentation and eligibility for refunds.
  • Updates Payment details for each refund application processed in the Refund Register upon payment of Refundable amount.
  • Responds promptly and correctly to the numerous day-to-day requests by the Commercial Team for confirmation of online payment transactions through the Paystack platform.

Qualification, Experience & Skills:

  • B.Sc. Degree or HND in Accounting
  • 3 - 5 years experience in a similar role in an airline or Travel Agency.
  • Working knowledge of the Videcom Reservation System would be an added advantage.
  • Excellent communication and interpersonal skills.
  • Must be Computer literate.

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