Customer Relationship Management

Ciel Consulting

Price: N70,000 N50,000

Course Specifications

Mode of study : Offline

Location : Lagos, Abuja and Portharcourt

Duration : 2 Day(s)

Date : May 25 - May 26   2019

Course Description

Customer Relationship Management focus on how businesses can achieve excellence in customer relationships by designing and developing effective and efficient service processes for their customers.

Available Locations

Lagos Mainland & Island
  • Weekend:       25th - 26th May, 2019
  • Weekday:        20th - 21st May, 2019
Mainland Venue- 27 Moronfolu Street close to Unilag Akoka, Yaba, Lagos 

Island Venue7, Brook Street, by freedom Park, Behind Holy Cross Cathedral, Lagos Island. 


Port-Harcourt :
  • Weekend:       25th - 26th May, 2019
  • Weekday:        20th - 21st May, 2019
Venue - 21 Oil field Guest house close,off school road,by MTN junction Elelenwo, Port Harcourt 

N.B:NO REFUND (Terms and Conditions Apply)

Course Outline

Module 1
  • The terms and benefits of CRM on a company’s bottom line 
  • Analyze the different components of a CRM plan 
  • Develop a checklist for readiness and success in CRM 
  • Describe how CRM creates value for organizations and customers 
Module 2
  • Managing for Repeat Business 
  • Managing for Customer Advocacy 
  • Managing and Sharing Customer Data 
  • Managing Customer Information—Databases
  • Managing Relationships through Conflict

Module 3 
  • Relationship selling 
  • The Customer Service/Sales Profile 
  • Managing Initial or Stand-Alone Transactions 
  • Consider developmental roles that have the greatest impact on CRM 
  • Installation and use of CRM+ software.

How To Enroll

Fill in your details on the enquiry form, proceed to pay online by clicking on the orange button "Pay with your ATM card" If you wish to make an online transfer or cash deposit to the bank, please send a mail to [email protected] requesting for account details.

Price: N70,000 N50,000

Receive a free course outline

For enquiries call 08139859990, 08086660967 or send an email to [email protected]

You can also request a call and a consultant would reach out to you

Request a Call

Similar Courses

Customer Service Management

Autusbridge Consulting Limited



Customer Service

Becoming A Professional Cabin Crew

Crew Training Institute



Customer Service